Feedback Dashboard

Manage and organize user feedback in your Saylo dashboard

What you'll get

  • Central hub for all user feedback
  • Status tracking and organization
  • Team collaboration tools
  • Analytics and insights

Dashboard overview

Main sections

  • All Feedback: View all feedback submissions
  • Filtered Views: Filter by status, tags, or search terms
  • Search: Find specific feedback quickly
  • Bulk Actions: Manage multiple items at once

Quick actions

  • Search: Search feedback by title or content
  • Status Filter: Filter by feedback status
  • Tag Filter: Filter by custom tags
  • Export: Download feedback data

Managing feedback

Status management

Update feedback status to track progress:

  1. Backlog: Feedback that needs to be reviewed
  2. In Review: Currently being evaluated
  3. In Progress: Currently being worked on
  4. Completed: Issue resolved or feature implemented
  5. Declined: Feedback that won't be implemented

Categories and tags

Organize feedback with categories and tags:

  • Categories: Bug, Feature Request, Question, General
  • Tags: Custom labels for better organization
  • Bulk Tagging: Apply tags to multiple items

Responding to feedback

Internal comments

Add internal comments for team collaboration:

  • Team Discussion: Discuss feedback with your team
  • Status Updates: Keep team informed of progress
  • Decision Notes: Document decisions and reasoning
  • Follow-up Tasks: Assign tasks to team members

User responses

Respond directly to users:

  • Thank You: Acknowledge feedback submission
  • Status Updates: Keep users informed of progress
  • Questions: Ask for clarification if needed
  • Resolution: Let users know when issues are fixed

Analytics and insights

Overview

Track feedback trends and patterns:

  • Volume: Number of submissions over time
  • Categories: Most common feedback types
  • Response Time: How quickly you respond
  • Resolution Rate: Percentage of feedback resolved

Reports and exports

Generate reports and export data:

  • Custom Reports: Create reports based on filters
  • Data Export: Download feedback as CSV or JSON
  • Scheduled Reports: Automatically generate reports

Team collaboration

Assigning feedback

Assign feedback to team members:

  • Direct Assignment: Assign to specific team members
  • Role-Based: Assign based on team roles
  • Workload Balancing: Distribute work evenly
  • Follow-up: Track assignment completion

Team comments

Collaborate with your team:

  • Internal Notes: Private team discussions
  • Status Updates: Keep everyone informed
  • Decision Log: Document important decisions

Best practices

Response management

  • Quick Acknowledgment: Respond within 24 hours
  • Clear Communication: Use simple, clear language
  • Status Updates: Keep users informed of progress
  • Follow Through: Actually implement user suggestions

Organization

  • Consistent Tagging: Use consistent tag naming
  • Regular Review: Review and update status regularly
  • Archive Old: Move resolved feedback to archive
  • Clean Up: Remove duplicate or irrelevant feedback

Need help?

Contact our support team through your dashboard or visit our help center for additional resources.