Slack Integration

Set up Slack notifications for your Saylo feedback

Slack Integration

Get instant notifications in Slack when users submit feedback through your Saylo widget.

What you'll get

  • Real-time feedback notifications in your Slack channels
  • Rich message formatting with attachments and metadata
  • Channel-specific notifications
  • Secure webhook integration

Setup

Step 1: Create a Slack webhook

  1. Go to api.slack.com/apps
  2. Click Create New App → From scratch
  3. Name your app (e.g., "Saylo Notifications") and select your workspace
  4. In the left sidebar, click Incoming Webhooks
  5. Toggle Activate Incoming Webhooks to On
  6. Click Add New Webhook to Workspace
  7. Choose the channel where you want notifications
  8. Click Allow to authorize
  9. Copy the webhook URL (starts with https://hooks.slack.com/services/)

Step 2: Configure in Saylo

  1. Go to your Saylo dashboard
  2. Navigate to Settings → Integrations
  3. Find the Slack card and click Connect
  4. Paste your webhook URL
  5. Click Connect to save

Step 3: Test the integration

  1. Submit a test feedback through your Saylo widget
  2. Check your Slack channel for the notification
  3. Verify the message format and content

Configuration options

Multiple channels

Create separate webhooks for different channels:

  • #product-feedback for user feedback
  • #urgent for high-priority issues
  • #general for all notifications

Team notifications

  • Use @here for important feedback that needs attention
  • Set up different webhooks for different teams
  • Create custom emoji reactions for quick responses

What notifications look like

New Feedback Submission!

Title: Improve mobile navigation
Description: The mobile navigation menu is difficult to use on smaller screens...
User: John Doe (john@example.com)

[View in Saylo Dashboard]

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Troubleshooting

Not receiving notifications?

  • Verify the webhook URL is correct and complete
  • Check that the Slack channel still exists
  • Ensure the webhook has permission to post messages
  • Try creating a new webhook if the old one stops working

Messages not sending?

  • Check Slack's rate limits (webhooks have limits)
  • Verify the webhook is still active in your Slack app settings
  • Try sending a test message manually to the webhook URL
  • Check your Saylo dashboard for any error messages

Too many notifications?

  • Use Slack's notification settings to mute specific channels
  • Create separate channels for different notification types
  • Consider using Slack's "Do Not Disturb" mode
  • Use Slack's keyword filtering to focus on important notifications

Security

  • Your webhook URL is encrypted and stored securely
  • Only Saylo can use it to send messages to your Slack channel
  • All communication uses HTTPS

Need help?

Go to Dashboard

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